Shadi Balandeh is an AI and Data Science Manager at TELUS, leading a team of data scientists focused on natural language processing and generative AI use cases. Her team has been part of a 10-year, award-winning collaboration with Google, utilizing Google Cloud Platform services, including Contact Center AI (CCAI), to drive innovation and enhance customer experiences. With a PhD in Physics, she is also an advocate for agile scientific data-driven decision-making (AS3DM), which combines data literacy, critical thinking, and the right technological tools to ensure we’re not just data-rich but also insight-smart. She also champions AI and data literacy for decision-makers, creating a popular Udemy course to simplify core data science concepts
Day 1: Nov 14, 2023
Day 2: Nov 15, 2023
