Day 1: Nov 18, 2025
Day 2: Nov 19, 2025
11:15 am
CASE STUDY: DATA AT SCALE
From Conversation to Insight: How Tourism Richmond is Turning AI Chatbot Data into Real-Time Intelligence
With traveller preferences changing by the minute, tourism organizations must keep pace with dynamic visitor needs — even with limited resources. Capture value from every conversation by transforming AI chatbot interactions into actionable, real-time insights. Walk away with a blueprint for:
- Turning questions, curiosities, and complaints into a goldmine of intelligence.
- Leveraging chatbot data to reveal hidden visitor needs and behaviours.
- Aligning AI analytics with strategic priorities in real time.
- Building intuitive dashboards that democratize insight across teams.
- Scaling conversational data into an engine for smarter decision-making.
Build stronger products and experiences using analytics and chatbot technology.
