Day 2

Please note that all times listed are PST (Pacific Standard Time; -8:00 UTC)

Unlock Full Agenda
Hero
There are no agenda items with this track

7:45 am

NETWORKING BREAKFAST: BUILD COMMUNITY CONTACTS

  • Start your day off right and connect with big data and analytics leaders.
  • Get to know your industry peers and colleagues over a delicious breakfast.
  • Source practical tips, discuss best practices, and prepare for the day ahead.

8:45 am

OPENING COMMENTS FROM YOUR HOST

Gain insight into today’s sessions so you can get the most out of your conference experience.

9:00 am

OPENING PANEL: WHAT LEADERS WISH THEIR DATA TEAMS KNEW

Bridging the Communication Gap Between Executives and Technical Teams

Senior decision-makers are increasingly relying on data-driven insights to inform high-stakes decisions, but too often, critical information is lost in translation between technical and business domains. Take away specific solutions to:

  • Understand the executive lens: what defines “value” in a boardroom context.
  • Bridge key disconnects and learn how technical outputs need to be translated into strategic, actionable narratives.
  • Structure conversations around risk, opportunity, and outcomes — not just models and metrics.

Advance your understanding of boardroom expectations and gain strategies to elevate the role of data in organizational decision-making. 

9:30 am

INDUSTRY EXPERT: DATA AUTOMATION

Smart Routes: Engineering Trust in the Data Journey

As data becomes the backbone of decision-making, trust becomes its most critical asset. This session introduces Smart Routes, a modern approach to data engineering that applies supply chain principles to automate, streamline, and build confidence throughout the data journey. Leave with a blue-print for:

  • Automating the Data Journey from Source to Insight. Discover how standardized connectors, automated quality checks, and reusable ingestion pipelines reduce manual effort and improve reliability.
  • Building Confidence with Observability and Governance. Execute telemetry, lineage tracking, and policy-as-code for creating a control tower for your data estate—ensuring every data product is traceable, compliant, and trusted.
  • Focusing on Strategic Impact, Not Operational Overhead. Shift from reactive troubleshooting to proactive optimization, enabling teams to deliver trusted insights faster and with greater efficiency.

Engineer trust into your data journey to unlock smarter decisions, reduce technical debt, and create a self-improving data supply chain.

10:00 am

ROUNDTABLES: DISCOVER THOUGHT-PROVOKING IDEAS

Take a deep dive down the innovation rabbit hole in one of our roundtable discussions. Share common challenges and best practices with your big data and analytics peers on a topic of your choosing:

  1. Monetizing Data as a Strategic Asset: Explore proven frameworks for turning enterprise data into revenue-driving products and services, including data marketplaces, APIs, and insight-as-a-service models.
  2. From Silos to Synergy: Enabling Scalable DataOps: Share strategies for building a robust DataOps practice that unifies data engineering, analytics, and governance to support business agility and cross-functional insights.
  3. Accelerating Time-to-Value with Generative AI: Discuss practical use cases for GenAI in customer experience, internal operations, and product development, while managing expectations and maintaining brand trust.
  4. Embedding AI Responsibly: Discuss the role of AI in government and non-profit delivery, with a focus on fairness, transparency, and explainability in alignment with provincial AI use standards.
  5. Modernizing Legacy Infrastructure for Real-Time Decisions: Tackle the challenges of migrating from on-prem or hybrid legacy systems to real-time cloud-native architectures that empower AI and advanced analytics.

10:45 am

EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE

  • Explore the latest data analytics technology and strategies with our industry-leading sponsors.
  • Share your challenges with the biggest innovators in the business.
  • Schedule one-to-one private meetings for personalized advice.

11:15 am

CASE STUDY: DATA AT SCALE

From Conversation to Insight: How Tourism Richmond is Turning AI Chatbot Data into Real-Time Intelligence

With traveller preferences changing by the minute, tourism organizations must keep pace with dynamic visitor needs — even with limited resources. Capture value from every conversation by transforming AI chatbot interactions into actionable, real-time insights. Walk away with a blueprint for:

  • Turning questions, curiosities, and complaints into a goldmine of intelligence.
  • Leveraging chatbot data to reveal hidden visitor needs and behaviours.
  • Aligning AI analytics with strategic priorities in real time.
  • Building intuitive dashboards that democratize insight across teams.
  • Scaling conversational data into an engine for smarter decision-making.

Build stronger products and experiences using analytics and chatbot technology.

11:45 am

Panel: ROI of DATA

Finding the Sweet Spot: Identifying Low-Risk, High-Reward Use Cases for Data and AI

Build internal momentum by pinpointing and delivering low-risk, high-reward use cases. Take back to your office strategies to:

  • Define clear criteria for evaluating and prioritizing use cases across risk and return.
  • Identify functions or departments best suited as early adopters.
  • Design proofs of concept that are built to scale.
  • Communicate impact effectively to both technical and non-technical stakeholders.

Amplify your early wins to build trust, secure buy-in, and accelerate adoption of analytics across the organization.

12:30 pm

NETWORKING LUNCH: DELVE INTO INDUSTRY CONVERSATIONS

  • Meet interesting speakers and pick their brains on the latest industry issues.
  • Expand your network and make connections that last beyond the conference.
  • Enjoy great food and service while engaging with your big data and analytics colleagues.

1:30 pm

EXHIBITOR LOUNGE: VISIT BOOTHS & SOURCE EXPERTISE

  • Explore the latest data analytics technology and strategies with our industry-leading sponsors.
  • Share your challenges with the biggest innovators in the business.
  • Schedule one-to-one private meetings for personalized advice.

1:45 pm

PANEL: GOVERNANCE

TRACK 1- STRATEGIC

Navigating the Data Governance Tightrope: Balancing Access, Security, and Compliance

Drive innovation while enhancing privacy and security with a unified governance framework. Take back to your office strategies to:

  • Adopt the key components of a unified data governance framework and understand how they interconnect.
  • Align data governance with business objectives and agile practices.
  • Incorporate effective change management strategies for implementing a comprehensive governance model.

Achieve better decision-making by fostering a culture of trust in data and AI.

1:45 pm

PANEL: THE WELL-ROUNDED ANALYST

TRACK 2- PUBLIC SECTOR

Transitioning from Technical Expert to Influential Leader in the Public Sector

Many analytics careers begin with recognition for technical skills but stepping into leadership is a different challenge. Navigate budget constraints, political dynamics, and slower technology adoption — all while building leadership brands that resonate at the executive level. Leave with a blueprint for maintaining technical credibility while stepping into higher-stakes conversations on:

  • How to shift from being “the technical expert” to being seen as a credible leader.
  • Lessons from navigating public sector realities: politics, budget and technological constraints, and leadership visibility.
  • Different strategies for building a leadership brand that sticks, regardless of personality type or background.
  • What to do after you land that first leadership role, how to avoid floundering and keep growing.

2:15 pm

CASE STUDY

Responsible AI in the Nonprofit Sector: The Journey to Rosey

How do you innovate with AI when the stakes are high and trust is everything? Introduce AI in a sensitive, nonprofit environment, leveraging automated testing, red teaming, and ongoing monitoring to safeguard outcomes. Meet “Rosey,” an AI initiative at Covenant House, from early buy-in and risk assessment to safe, responsible deployment. Get a blueprint for:

  • Securing buy-in and managing risk for AI in high-trust sectors.
  • Practical methods for automated testing, red teaming, and ongoing AI performance monitoring.
  • How strategic partnerships can accelerate responsible AI delivery and expand impact.

 

2:45 pm

CASE STUDY: ANALYTICS

TRACK 1: ENTERPRISE

Understanding Customer Behaviour Through Data: TELUS’ Journey to Smarter Self-Service

Reducing call volumes isn’t just about improving efficiency—it’s about understanding the customer journey in depth. TELUS set out to uncover what customers do before, during, and after a service call to design a more intuitive, digital-first experience. By integrating data across multiple systems and applying AI-driven journey analysis, the team built a unified view of customer behaviour that revealed where friction occurs—and how to guide users seamlessly to self-service solutions. Leave with a blur-print for

  • Integrated disparate data sources to create a single, reliable customer view.
  • Using AI and analytics to pinpoint call drivers and predict moments of customer need.
  • Engineered a scalable data foundation that simplifies future analytics and product innovation.

The result: faster issue resolution, improved digital adoption, and a measurable reduction in call volumes—powered by data that truly understands the customer.

2:45 pm

CASE STUDY: DATA FOUNDATION

TRACK 2- PUBLIC SECTOR

Building the Backbone: How E-Comm 9-1-1 Stood Up a Data and Analytics Function to Transform Emergency Response in B.C.

In a mission-critical environment like emergency communications, the difference between anecdote and analytics can be the difference between delay and response. In 2018, E-Comm 9-1-1 faced mounting pressure: declining service levels, unstructured data, and no dedicated analytics function to support operational strategy. Today, the organization is meeting its service targets across the board — thanks to the intentional buildout of a robust data and analytics department. Leave with a blueprint to:

  • Build a board-approved business case for analytics as part of a broader transformation plan.
  • Turn raw operational data into insights on staffing, seasonality, and call volume drivers.
  • Develop predictive models to align workforce resources with unpredictable service demand.
  • Support digital transformation initiatives including Next-Generation 9-1-1.
  • Enable leaders to make evidence-based decisions under high-stakes conditions.

Saved seconds — and lives — by powering better public safety through predictive analytics.

3:15 pm

EXHIBITOR LOUNGE: ATTEND VENDOR DEMOS & CONSULT INDUSTRY EXPERTS

  • Enjoy exclusive sponsor demos and experience the next level of big data and analytics innovation firsthand.
  • Meet one-on-one with leading solution providers to discuss organizational hurdles.
  • Brainstorm solutions and gain new perspectives and ideas.

3:45 pm

CASE STUDY: AI

Beyond the Baton Pass: Building Continuity in Data Leadership

Stepping into an established data team as a new leader is one of the most challenging transitions in tech. Whether you’re replacing a beloved predecessor, inheriting technical debt, or navigating team dynamics you didn’t create, the first 90 days set the tone for everything that follows. Gain a blue-print from three seasoned data leaders for

  • Executing strategies that built trust
  • Balancing continuity with necessary change.

Enjoy a conversation  about data leadership succession that rarely happens in public

4:30 pm

CLOSING COMMENTS FROM YOUR HOST

Review the key solutions and takeaways from the conference. Source a summary of action points to implement in your work.

5:00 pm

CONFERENCE CONCLUDES

Get the latest news

*Privacy Policy